|
How much does it cost?
There are no per
transaction fees or costs to homeowners when using SUHRCO’s
online payment service.
Top
What are the benefits of using
SUHRCO’s Online Payment Service?
Eliminates
postage costs and relying on the Postal Service for timely delivery
of your payment.
It’s
Faster! Your bank’s billpayer system still has to mail paper
checks to SUHRCO, which can take 5-7 business days to arrive.
Online payments through SUHRCO’s new service are processed in
two to four business days.
You choose when
to process your payment electronically.
Payments by
phone are also available with SUHRCO’s online payment service.
Top
Do I need to register to make
payments?
No, you do not
need to register to pay online through SUHRCO’s online payment
service. Once you have accessed the Online Payments link at
www.suhrco.com, you will be
required to enter your Account Number, which is located on the top
right portion of the payment coupons sent to you by SUHRCO (example:
CA VAR A 101 01). Detailed instructions for where to find the
information are provided on the website under the link “sample
coupon”. If you do not have payment coupons to reference,
please contact your Property Accountant at 425-455-0900 or email
payments@suhrco.com.
Top
Do the funds go directly to my
Association’s bank account?
Your online
payment will process in two to four business days, depending on the
time & day you make your payment. Once your payment has been
successfully processed, the funds are directly deposited to your
Association’s bank account.
Top
What types of charges can I pay
online?
Any charges owed
to your Association can be paid using our Online Payment Service,
including Monthly Assessments, Special Assessments, Utilities,
Move-In Fees, Late Fees, and any other charges assessed to your
account by your Association.
Top
How quickly does my payment
post to my account?
Your online
payment will process in two to four business days, depending on the
time & day you make your payment. Your payment will be posted to
your account with your Association the day after payment processing.
Top
Do I get a receipt of payment?
Yes, a payment
receipt will be emailed to you once your online payment has been
successfully processed. Please keep this receipt for reference.
If you need to contact your Property Accountant regarding this
payment, you will need the Reference Number on the Receipt.
Top
How does my online payment
appear on my bank statement?
Your bank
statement will show a payment to “HOA Online Payment”.
Top
Can I pay by electronic check?
Yes, your online
payment through SUHRCO’s website is by electronic check or
electronic funds transfer. You will just need to provide your bank’s
routing number and your account number.
Top
Can I set up recurring monthly
payments?
If your
Association has its own website and offers online payment service
through SUHRCO and Retail Lockbox Merchant Services, LLC (RLMS) you
will have the option to schedule recurring monthly payments. Due to
banking regulations and restrictions, scheduling recurring monthly
payments through SUHRCO’s online service is not available.
Top
Can I pay by credit card?
If your
Association has its own website and offers online payments through
SUHRCO and RLMS, the Board of Directors may choose to offer the
option to accept credit card payments. SUHRCO’s online service
does not accept credit card payments.
Top
Can I pay by debit card?
If your
Association has its own website and offers online payments through
SUHRCO and RLMS, the Board of Directors may choose to offer the
option to accept debit card payments. SUHRCO’s online service
does not accept debit card payments.
Top
Is my banking information
secure?
Retail Lockbox
Merchant Services, LLC (RLMS) is the vendor SUHRCO has selected to
provide online payment service to our clients. RLMS is an industry
leader in remittance processing, credit card and electronic check
processing, and document management services. They currently serve
the greater Northwest from Washington, Oregon and Idaho to Alaska.
They process approximately 2 million check transactions and five
million images monthly and over $8 billion dollars a year. RLMS uses
SSL128 secure encryption, which is the standard security technology
for establishing an encrypted link between a web server and a
browser. This link ensures that all data passed between the web
server and browsers remain private and integral. SSL is an industry
standard and is used by Topmillions of websites in the protection of
their online transactions with their customers. In addition, RLMS
complies with the SAS70 Type II Audit standards, a widely recognized
auditing standard developed by the American Institute of Certified
Public Accountants (AICPA). The online payment service offered by
SUHRCO through RLMS also provides database validation of current
Association homeowners and validation of your bank’s routing
number and account number to ensure your payment is successfully
posted to your account with your Association.
Top
Can I see a history of my
payments?
The online payment
service offered through SUHRCO’s website is an external payment
system that requires no logon. Every time a payment is made online,
an email confirmation is emailed to the person who made the payment.
At the same time, the system updates the receipt of payment to
SUHRCO, who will also have a backup of the payments.
If your
Association has its own website and offers online payments through
SUHRCO and RLMS, you will see a history of payments when you log on
through the secure online link.
Top
Does our Association need its
own website to do online payments?
No, your
Association does not need its own website to offer online payments.
SUHRCO Residential Properties, LLC and RLMS offer online payments by
electronic check or electronic funds transfer through SUHRCO’s
website at www.suhrco.com. If
your Association has its own website, additional forms of payment may
be accepted along with additional services such as a maintenance
ticket system, calendar of events, electronic documents and other
online services (for an additional fee).
Top
-
If I don’t have access to
the internet, can I still pay electronically?
Yes, if your
Association has chosen to enroll in SUHRCO’s online payment
service, homeowners may call Katie Sundquist at (425) 455-0900 for
secure and convenient payments by phone. These payments by phone are
processed in the same timely manner as online payments at no cost to
you.
Top
-
What happens if an electronic
payment is returned by the bank for non-sufficient funds?
RLMS will notify SUHRCO of the returned payment, and SUHRCO will
notify you by mail. The returned payment will be recorded to your
account with your Association along with any associated fees. You
would be responsible for a $35 NSF fee charged by RLMS in addition to
any NSF fees charged by your Association.
Top
If you are interested in making payments by credit or
debit card, scheduling recurring monthly payments, or any other
additional website options, please let your Property Manager or
Board of Directors know.
|
